Refund policy
Returns
You may request a return within 30 days of receiving your order.
Items must be unworn, unused, with tags attached and in their original packaging. Proof of purchase is required.
To start a return, contact:
shop@swedishhousemafia.com
Return address:
Gekko Agency
Van Graftstraat 10
3088 GL Rotterdam
The Netherlands
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service.
Damaged or incorrect items
If your order arrives damaged, defective or incorrect, contact us as soon as possible at shop@swedishhousemafia.com.
We may ask for photographic evidence.
Non-returnable items
We cannot accept returns for:
Personalized or custom-made items
Items that cannot be returned for hygiene or health reasons once sealed packaging has been opened
Items altered or damaged by the customer
Gift cards
Sale items are non-returnable unless otherwise required by applicable law.
Exchanges
We do not offer direct exchanges.
Return your original item and place a new order for the replacement.
EU customers
If your order is shipped to the European Union, you have a statutory right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.
Please see our Terms of Service for full details and applicable exceptions.
Refunds
Once your return has been received and inspected, we will notify you if your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or payment provider to process the refund.
If more than 15 business days have passed since your refund was approved, contact:
Missing orders
Check your tracking information first. If your order has not arrived within 10 days after the estimated delivery date, contact:
More information
Please see our Terms of Service for full return terms and conditions.